PRIVACY PERSONAL DATA

General information

VIIP SPORTSBOOK managed by JAZZ BUSINESS SOLUTIONS B.V (hereinafter, VIP SPORTBOOK). VIP SPORTSBOOK is committed to protecting and respecting your privacy as well as ensuring your security when you use our Services. This Privacy Policy is to help you understand what we do with your data and how we protect and process it.

Contact forms

If you have any questions regarding your personal data and any other request, contact our live chat or send an email to [email protected]

Collect Data

During the registration process and afterwards, VIPSPORTSBOOK will ask you to submit specific personal data including, but not limited to:

• Name and last name;
• Date of birth;
• Credit card data or other payments;
• Home or other physical address;
• Email address;
• Telephone number;
• Other contact details;
• Your unique username and password combination for your account.

Once you have created an account and become a customer of VIPSPORTSBOOK, additional information will be processed on an ongoing basis. VIPSPORTSBOOK can also collect:

• A record of all Internet communications and details of your visits to our Website;
• Technical information related to how you use our products; for example, the type of devices and browser you are using to access our Website;
• Payment information and details of transactions you have made through the site, including your payment, withdrawals and bet amounts;
• Communications with us or other employees, for example, calls, emails and messages sent through the live chat service;
• Information regarding your location, including IP address and traffic information;
• Any additional information you submit through the Website, for example, in forums, chat rooms, comment sections, or in response to trivia and quizzes;
• Pages you visited including what you clicked on. Please see the Cookie Policy below for more information.
• Sometimes we may also request photo identification, proof of address and source of funds;
• From time to time, we may also access your public records (for example, news articles, social networks, forums, official records such as the electoral roll).

To protect both you and us, we use Services provided by third parties to help us decide whether to accept transactions from you by evaluating your payment method and the devices you use to visit our Website. These third-party services review whether the device or payment method is related to past abusive or fraudulent transactions, such as reported instances of identity theft, promotional abuse, or credit card fraud.

How we use your personal data

We use your personal data to try to provide you with the best High Rollers experience, while ensuring that we comply with regulatory requirements, legal obligations and business-related requirements. We process your personal data for the following purposes:

• Create your account and provide you with gaming services
• Ensure that our Websites are working properly and identifying any technical issues;
• Ensuring that you gamble responsibly;
• Identify and verify clients;
• Legal and regulatory obligations;
• Marketing;
• Crime prevention;
• Process your gambling and financial transactions online;
• For profiles and your preferences;
• Risk management.

With whom we share your personal data

Certain trusted third-party companies provide essential services in order to offer you our gambling products, for example, those who provide the software and games for our Websites, banking and payment services, identity verification, fraud prevention and risk management. We may be required to share certain information about you with these companies, some of which may be located outside the European Economic Area (EEA), in order to provide our Services to you. In these instances, we ensure that third parties have the appropriate privacy and security arrangements in place so that your data is protected.

VIPSPORTSBOOK may also be required to disclose information about you to government authorities, such as the police or our regulators, to comply with our legal obligations. Personal information may also be shared with regulators, agencies or the relevant sports entities, when there is suspicion of involvement in match fixing or violations of sports regulations. We will also disclose information as required to enforce our terms of use as set forth in the Terms and Conditions.

In the event of the sale of our business, or other business event, that our transfer of your personal data to third parties, you will be notified via email, or by means of a notice published on our website, to explain the identity of the new data controller. data and your choices regarding your personal data.

Our site may contain links to and from the websites of third-party organizations. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please review these policies carefully before submitting any personal information.

How we store your personal data

VIPSPORTSBOOK is incorporated in Costa Rica and your data is stored within the country of origin on our servers. But where we work with third parties, the data we collect about you may be transferred to, and stored at, a different destination. They may also be processed by staff who work for us or one of our suppliers. Such staff may work on, among other things, customer services, the processing of your personal data, and risk/fraud management.

We ensure that there are adequate contractual controls over any third party that helps us process your data, which ensure that your rights are upheld and your data is secure.

We store your data for as long as you are an active customer with us. Once you are no longer a customer, we will retain your personal data on our systems for as long as necessary to comply with our legal obligations in your jurisdiction, such as those imposed by tax laws, gambling.

Your rights

You are a data subject, your personal data belongs to you, so you have rights over your personal data. Some of these rights apply under certain circumstances. If you want more information, you can contact us to our live chat or if you want to exercise your rights, you can also send a request via our live chat or send an email to [email protected]

These are your rights:

• Access: You have the right to know if your personal data is being processed and you can also request a copy of your data.
• Rectification: You have the right to easily amend inaccurate personal information about yourself.
• Elimination: You have the right to request to be “forgotten”. You can ask us to remove you from our database.
• Restrict processing: You can tell us that you do not want your data to be used for a particular purpose.
• Be informed: We are required to let you know what we do with your personal data in this privacy policy or when you ask us to.
• Data portability: You can ask us to provide you with the personal data you provide us in a machine-readable format.
• Object: You can refuse the processing of your personal data.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical document retention or reporting obligations.

Your rights

We reserve the right to modify this Privacy Policy at any time, so please check this page frequently. We will provide notice when there are material changes to this Privacy Policy, and we will send you a notification or email regarding such changes. Otherwise, all other changes to this Privacy Policy are effective as of the date listed as “Last Updated” and your continued use of the Services after the Last Modification will constitute acceptance of, and agreement to be bound by. these changes.