DISPUTE RESOLUTION

VIP SPORTSBOOK is committed to our clients to provide the best service and channels to resolve any dispute or difference with their clients.

The current balance and transaction history of the account can be viewed at any time. If there is any claim or dispute arising from past or current transactions, the customer should contact the Customer Service Department.

Make a claim

In case you want to file a claim, you can do so through our Live Chat or send an email to [email protected]

Data to be submitted

In order for us to resolve your claim as quickly as possible, it is important that you provide us with as much information as you can, including:

Resolution

Once we receive your complaint, a member of the Customer Service department will be assigned to help you and solve the case. We will try to respond within 48 hours.

Disagreement with the opinion

VIP SPORTSBOOK will try to resolve all disputes in a timely and responsible manner; however, when a controversy is not resolved between both parties, an external arbitrator will be appointed from the High Rollers staff, so that the controversy can be resolved in a timely manner.

Please reach out to have your complaints or concerns about this website addressed by contacting us through our live chat or send an email to [email protected]

Following the resolution of your dispute, if you are still not satisfied with it, please escalate the matter to the Curaçao eGaming by completing the Complaint Form via the CEG seal.